TONWELT NEWS
FOR ISE 2020

This year we present a couple of new products and solutions for immersive visitor experience and multi language visitor tours at #ISE2020 – the world’s biggest AV pro show in Amsterdam.

 

+ superior multimedia guides supraGuide DIVA and TOUCH4
+ supraCMS – next level in museum content management
+ triggerPoint 2 – flexible and versatile triggering solutions

supraGuide DIVA

UWB ∙ Wifi ∙ DECT ∙ AR ∙ IR/RF ∙ 3rd Party ∙ FHD+ Display Video ∙ Multitrack-Playback 

The supraGuide DIVA combines all advantages of the tonwelt supraGuide end-to-end solution with the latest innovations in chip technologies, giving you the opportunity to take your visitor tours to a whole new level. This multimedia guide supports new functions such as precise localisation and navigation via ultra-wideband (UWB), exciting augmented reality (AR), apps, games and video playback on a high-resolution screen.

The DECT module can be used for interactive group tours and teleconferences with up to 1,028 participants in CD-quality sound with a range of up to 300 meters. The supraGuide DIVA is the perfect solution for anyone who wants to take their guided tours a step further and create interactive or immersive exhibition experiences.

supraGuide TOUCH4

Wifi ∙ Bluetooth ∙ 3rd-Party ∙ GPS ∙ Video ∙ Audio ∙ Games ∙ Maps ∙ triggering 

The interactive supraGuide TOUCH4 presents your content in vivid images and multiple languages on a new touch screen with an even higher resolution. With the ability to use a mix of audio clips, exciting videos, images and games, you can create thematic tours that each and every one of your target groups will enjoy.

The large touch-screen is also ideal for displaying floor plans. It goes without saying that this model also has automatic activation, excellent sound quality, an integrated tourguide function and is connected to the digital media control. But thanks to high-performance Wi-Fi, Bluetooth and GPS, the supraGuide TOUCH4 additionally supports the integration of third-party applications.

Where you can find us on ISE 2020

 

Hall 7-W193
Hall 8-K360

supraCMS – next level
in museum content management

advanced CMS and media database   create your visitor tour on browser app creator for tonwelt devices and BYOD

The discussion about which technology should be used to guide visitors to museums, sights and tourist attractions is being conducted with great passion. Audio guides have an unrivalled uptake rate and convey content reliably and accurately. BYOD are the supposedly cheaper and more flexible solution. tonwelt has decided to end this discussion for its clients, because what counts is the interpretation, not the technology.

With supraCMS we offer a future-oriented content management system that is simultaneously database, media storage and tour creator. Use extensive functions and predefined use cases to plan your tours effectively and create them with new tools like the scene editor for exciting quizzes and timed multimedia visitor experiences. Use the preview options for your devices and deploy your visitor tours to all your devices at a simple click: whether it’s a tonwelt audio guide or multimedia guide, or for downloading from the AppStore or Google PlayStore.

triggerPoint2: flexible and versatile triggering solution

 

tonwelt’s triggerPoints have always been a stable and reliable solution. However, the new generation triggerPoint2 provides additional features offering a range of new options to enhance the visitor experience.

What has been changed? The triggerPoint2 offers IR signal reception in addition to transmission, opening up a second, bidirectional line of interaction with the visitor. Moreover, it has built-in wireless and wired network interfaces. This does not only allow changing all the settings remotely but also allows linking of user interaction data into IT backends.

Click for a few interesting examples of new use cases.

Multi content audio sync solution for touch tables

 

TouchTables have become very popular over the past few years. They look appealing and interacting with them is fun. There is, however, a problem: So far, there was no solution to dynamically link multi-language-audio to the content that is currently being played back – especially not if there are different audio/video playbacks ongoing in parallel at the same table.

tonwelt’s triggerPoint2 and supraHub products solve this. Up to four visitors can watch different videos at the same time, with each visitor receiving the audio in the language set in the Multimedia Guide. This obviously also works for audio content playback. No more need to wait for wired headphones, no hygienic issues, no language selection required.

Auto sync of visitor guide language and interactive kiosk or touch table

Typically, interactive kiosks show their content in the language that was chosen by the last visitor or in a standard language. They rarely interact anyhow with the multimedia guides of the exhibition. Manually changing language settings any media stations repeatedly is annoying and compromising the visitor experience. Whether in museums, tourist areas or sightseeing, visitors want to receive information in their own language.

The new tonwelt solution offers an integrated approach, linking the multimedia guides and the kiosks bidirectionally. When a visitor approaches the kiosk, it will detect the current language setting of the visitor’s device and instantly switch any text on the screen to that language. In case there is video content played back, it will be played back on the multimedia guide in that language. If other visitors join in during playback, they can also pick up the sync signal and the audio playback will start in their chosen languages in parallel.

Dynamic Re-Configuration of Content Playback

 

Given the ability of network configuration, the triggerPoint2 is very handy when it comes to changes in the exhibition. And there are some sophisticated scenarios. Imagine all the triggerPoints in your exhibition automatically switch to different station IDs at a given time; e.g. 30 minutes before your opening hours end. In that case, the multimedia guides could be starting shorter versions of your audio tracks and no visitor will note that change.

The triggerPoint2 features a colored LED ring which can also be used in different ways; e.g. indicating children content, certain topics or the highlights of your tour and it can send a visual feedback that the interaction was noted.
User interactions can be instantly processed by the back ends because the triggerPoint2 is able to translate the received device ID and language setting into a UDP network message. This opens the way to a variety of future use cases, such as points collection, votings or live statistics data evaluation of your exhibition etc.

Let’s get in touch

Get in touch with us and meet our experts and consultants at ISE 2020. Follow us on facebook or LinkedIn to stay informed about new products, ideas, projects and guiding solutions.

 Jan May

Jan May

Consultancy & Sales

Hans v. Seggern

Hans v. Seggern

Consultancy & Sales

Gürsan Acar

Gürsan Acar

Managing Director

Klaus Kornblum

Klaus Kornblum

Dept. Man. Director

Katharina Balat

Katharina Balat

Consultancy & Sales

Anja Schlereth

Anja Schlereth

Consultancy & Sales

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